Shipping Policy

Thank you for shopping with tatcha. We are committed to providing you with a smooth and transparent shipping experience.

Order Processing Time

All orders are processed within 2-4 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Time

Shipping typically takes 7-15 business days after processing. Delivery times may vary depending on your location and other external factors beyond our control.

Shipping Fees

Shipping fees are calculated based on your order and delivery address and will be displayed at checkout before you complete your purchase.

Cancellation Policy

Orders can be cancelled within 24 hours of placement. To request a cancellation, please contact us promptly at gerdalewis31385@gmail.com. Once processing begins, cancellations may no longer be possible.

Returns and Refunds

You have 30 days from the date of delivery to return most items for a refund. Items must be returned in their original condition.

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. In such cases, please contact us at gerdalewis31385@gmail.com for further instructions.

Once we receive and inspect your return, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.