Refund policy

Return & Refund Policy

Thank you for shopping at tatcha. We strive to ensure your satisfaction with every purchase made through https://tatches.shop.

Order Processing and Shipping

All orders are processed within 2-4 business days. Shipping times typically range from 7-15 business days, depending on your location and shipping method.

Return Policy

You have 30 days from the date you receive your order to request a return. To be eligible for a return, items must be unused, in the same condition as when you received them, and in their original packaging.

To initiate a return, please contact our customer service at gerdalewis31385@gmail.com with your order details.

Return Shipping

Customers are responsible for paying the shipping costs for returning items unless the product you received is defective, damaged, or incorrect. Shipping fees for returns are calculated and displayed at checkout.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days back to your original payment method.

Order Cancellations

You may cancel your order within 24 hours of purchase by contacting us at gerdalewis31385@gmail.com. After this period, cancellation requests may not be accepted, as your order might be already processed or shipped.