Terms of Service

Welcome to tatcha. By accessing or using our website at https://tatches.shop and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with these Terms of Service, please do not use our services.

Order Processing and Shipping

Once you place an order, please allow 2 to 4 business days for us to process your order. Shipping times typically range from 7 to 15 business days, depending on your location and the shipping method chosen.

All shipping fees are calculated based on your order details and destination and will be displayed at checkout.

Order Cancellation

You may request to cancel your order within 12 hours of placing it. After this period, cancellation requests may not be accepted as your order may already be in processing or shipping stages.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return the items within 30 days of receipt for a refund or exchange, subject to the conditions below.

To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.

Return shipping costs are the responsibility of the customer except in cases where the item received was defective, damaged, or incorrect. In these cases, please contact our customer service at hildawilliams213968@gmail.com for assistance.

Once we receive and inspect your returned item, please allow 7 to 10 business days for the refund to be processed. The refund will be issued to the original payment method.